Privacy Policy

Last updated: January 2025

Introduction

Computer Agency Service ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at computeragencyservice.com or interact with our services.

We are a UK-based agency located at 64 Mill Lane, Wednesfield, Wolverhampton, England, WV11 1DG. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you visit our website.

Information You Provide

When you contact us, request information, or use our services, we may collect:

  • Contact Information: Name, email address, phone number, postal address
  • Company Information: Company name, job title, industry, company size
  • Communication Data: Messages, inquiries, feedback, and any other information you choose to provide
  • Service Preferences: Information about the services you're interested in or have engaged with
  • Project Information: Details about your project requirements, goals, timelines, and budget

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behaviour:

  • Technical Data: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses
  • Cookies and Tracking Technologies: See our Cookie Policy for detailed information

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To respond to your inquiries, provide requested services, and manage client relationships
  • Communication: To send you updates, newsletters, service information, and respond to your requests
  • Website Improvement: To analyse website usage, improve user experience, and optimise our content and services
  • Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights
  • Business Operations: To manage our business operations, conduct analytics, and make informed business decisions
  • Marketing: To send you marketing communications (with your consent) about our services, insights, and industry updates

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your data for specific purposes (e.g., marketing communications)
  • Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract
  • Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., website analytics, improving services), provided your interests and fundamental rights do not override those interests
  • Legal Obligation: When processing is necessary to comply with a legal obligation

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving our clients (e.g., hosting providers, analytics services, email service providers). These providers are contractually obligated to protect your data and use it only for specified purposes.
  • Business Transfers: In connection with any merger, sale of assets, or acquisition, where your information may be transferred as part of the business assets
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others
  • With Your Consent: When you have given explicit consent for us to share your information

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data with access controls and authentication
  • Regular security assessments and updates
  • Staff training on data protection and security practices
  • Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are:

  • Contact Inquiries: 3 years from last contact, unless you become a client
  • Client Data: 7 years after the end of the business relationship (for tax and legal compliance)
  • Marketing Data: Until you unsubscribe or withdraw consent
  • Website Analytics: 26 months (Google Analytics default)
  • Legal Requirements: As required by applicable law or regulation

When we no longer need your personal information, we will securely delete or anonymise it.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request transfer of your data to another service provider
  • Right to Object: You can object to processing of your data for legitimate interests or direct marketing
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at admin@computeragencyservice.com. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR. Visit ico.org.uk for more information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behaviour. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, to protect your personal information in accordance with UK GDPR.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Computer Agency Service
64 Mill Lane, Wednesfield
Wolverhampton, England, WV11 1DG
Email: admin@computeragencyservice.com
Phone: +44 7537134211

For data protection inquiries, please include "Data Protection" in your subject line.